Our values drive the experiences of what we do at work and how we do things.
Our values energise, motivate and help us move to action. When we care about something with feeling or passion, when we truly value it, we can clear the clutter and move through our lives with greater meaning and purpose.
Clarity about values provides the underlying foundation for the way we work together. Our values represent the spirit and essence of our culture. They help establish what is important in our communication and relationships with our employees, Members and suppliers.
At the core of our values lies humility, a trait that guides our actions. We consistently place others before ourselves, with an unwavering commitment to prioritizing the needs of our customers. Listening attentively, we engage with empathy, demonstrating genuine care and unwavering respect in all that we do.
We possess the courage to challenge the status quo, unafraid to voice our opinions when we believe there is a better approach. By fostering an environment of innovation, we encourage the exploration of uncharted territories, fearlessly embarking on new endeavors without hesitation or reservation.
We’re proactive, optimistic and we always strive for better. Our passion fuels our dedication to the work we do, driving us to go above and beyond. We care about our Members, we’re proud of our heritage and we know the work we do really matters.
We firmly believe in taking ownership of our actions and decisions and the experience we provide to our valued members and customers. We work side by side to find solutions to our customers’ needs – and if we don’t get it right, we own it, learn from it and take responsibility for fixing it.