If you have any questions about your Smartcard refund, please fill out the below enquiry form. Please select “Smartcard refund” from the drop down menu, submit your Name, Phone Number and Smartcard number. A member of our team will contact you as soon as possible.
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Please Note: Email addresses will not be provided or sold to other companies for promotional use.
Unattended Bags or antisocial behaviour should be reported to staff if available or by calling 131 500 or in emergency situations dial 000.
Reports for national security concerns should be reported to the National Security Hotline on 1800 123 400.